DK111 Privacy Policy – How We Protect Your Personal Data

01 Introduction

DK111 ("we", "our", "the platform") is committed to protecting the personal data of every player who registers and uses the dk111 website and mobile app. This Privacy Policy sets out clearly and honestly what data we collect from you, the legal basis on which we process it, who we share it with, how long we keep it, and what rights you have.

This policy applies to all data collected through your use of dk111, including when you register an account, make a PKR deposit or withdrawal, place a sports bet on PSL or cricket, play casino games or slots, use the bingo section, or contact our support team.

By registering an account on dk111 you confirm that you have read and understood this Privacy Policy. If you are not comfortable with how your data is handled as described here, you should not use the platform. If you have an existing account and wish to discuss your data, contact us at the details provided in Section 13.

02 Data We Collect

The data we collect from you falls into a few distinct categories. We only collect what is genuinely needed to operate the platform, verify your identity, process your PKR transactions, and provide a safe gaming environment.

We do not collect sensitive personal data such as biometric profiles, political views, or religious affiliations beyond what is strictly required for identity verification.

03 How We Use Your Data

Every piece of data collected on dk111 has a defined purpose. We do not collect data speculatively or hold information that serves no function. The main uses of your data are:

• Account Management: Your registration data is used to create, maintain, and verify your dk111 account. This includes password recovery, account security checks, and keeping your contact details up to date.
• Identity Verification: We are required to verify the identity of players before processing withdrawals above certain thresholds. CNIC and related documents are used for this purpose only.
• Payment Processing: PKR deposit and withdrawal transactions require your payment method details to be shared with our payment processing partners including JazzCash, Easypaisa, Raast, and bank transfer networks.
• Platform Security: Device and IP data help us detect suspicious login attempts, fraudulent activity, and potential account takeovers. Unusual patterns trigger automated alerts and manual review.
• Responsible Gaming: Activity data including session length, deposit frequency, and betting patterns is used to identify players who may benefit from responsible gaming tools or a check-in from the support team.
• Customer Support: Communication data is retained so that support agents have full context when you contact us. This makes it easier to resolve account queries, payment issues, or betting disputes without you having to repeat yourself each time.
• Platform Improvement: Aggregated and anonymised usage data helps us understand which features of dk111 are most popular – whether that is PSL betting, live casino, or slots – so we can continue improving the experience.
• Promotions and Bonuses: We may use your activity data to determine eligibility for personalised offers. You can opt out of marketing communications at any time through your account settings.

04 Payment Data and PKR Transactions

Given that dk111 processes real-money transactions in PKR, payment data deserves its own dedicated section. Here is exactly how your financial information is handled on the platform.

• DK111 does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. This data is handled entirely by the relevant payment gateway at the time of the transaction.
• JazzCash and Easypaisa mobile numbers used for deposits are stored in your account profile so that withdrawals can be returned to the same method. This number is visible to you in your account settings and can be updated through support if your number changes.
• Bank account details provided for IBFT or Raast withdrawals are stored securely and used only for processing your requested withdrawal.
• Transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers are retained as part of your account history. This is a standard requirement for financial record-keeping.
• Payment data is shared with the relevant payment provider at the point of the transaction. It is not shared with advertisers, data brokers, or unrelated third parties.

05 Data Sharing and Third Parties

DK111 does not sell your personal data. However, to operate a fully functional online gaming and payments platform, some data sharing with trusted third-party partners is necessary. Here is a transparent breakdown of who we share data with and why.

• Payment Processors: JazzCash, Easypaisa, Raast, and partner banks receive the payment data required to complete your PKR deposit or withdrawal. Each of these providers operates under their own privacy and security obligations.
• Identity Verification Partners: Where an external KYC (Know Your Customer) verification service is used to verify your CNIC or identity documents, your verification data is shared with that service solely for the verification process.
• Fraud Prevention Services: Device fingerprint data, IP addresses, and behavioural signals may be shared with fraud prevention platforms to detect account takeovers, bonus abuse, and payment fraud.
• Game Suppliers: When you play a third-party casino game or slot title on dk111, the game supplier's software may receive your player ID and session token. Full personal data is not passed to game suppliers.
• Analytics Providers: Aggregated, anonymised usage statistics may be shared with analytics platforms to help us understand platform performance. These reports contain no personally identifiable information.
• Legal and Regulatory Obligations: DK111 will disclose personal data if required to do so by a valid legal process, court order, or other binding obligation. We will notify affected players where we are legally permitted to do so.

All third-party partners used by dk111 are required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing purposes.

06 Cookies and Tracking Technologies

DK111 uses cookies and similar technologies on its website and app. These help keep your session active, remember your settings, and give us a clearer picture of how the platform is being used so we can continue improving it.

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, maintain your bet slip, and ensure secure access to your account. These cannot be disabled without breaking core functionality.
• Preference Cookies: These remember your settings such as language preference, display options, and any responsible gaming limits you have set within your session.
• Analytics Cookies: These help us understand which pages and features are used most often. The data collected is aggregated and does not identify you personally. You can opt out of analytics cookies through your browser settings.
• Security Cookies: These assist in identifying suspicious login behaviour and protecting your account from unauthorised access attempts.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on the dk111 platform – in particular, disabling essential cookies may cause session or login issues.

07 Data Retention

DK111 retains your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data and the reason it was collected.

• Account and Registration Data: Retained for the full duration of your account and for a period after account closure, as required for financial record-keeping and dispute resolution.
• Identity Verification Documents: Retained as long as legally required. CNIC copies and verification selfies are not kept longer than necessary and are stored with restricted access.
• Transaction Records: PKR deposit and withdrawal history is retained for standard financial record-keeping periods. This data may be needed in the event of a payment dispute.
• Activity Logs: Betting history, login records, and session data are retained for a defined period to support responsible gaming monitoring and account dispute resolution.
• Support Communications: Emails and chat logs with the support team are retained for a reasonable period to ensure continuity of service for ongoing or follow-up queries.
• Anonymised Data: Where data is properly anonymised so that it can no longer be linked to you as an individual, it may be retained indefinitely for platform analytics and improvement purposes.

When data reaches the end of its retention period it is securely deleted or anonymised. You may request early deletion of your personal data by contacting support, subject to any legal obligations that require us to retain certain records.

08 Security Measures

DK111 takes a multi-layered approach to data security. No system can guarantee absolute security, but the measures in place are designed to protect your data to a high standard.

• All data in transit between your device and the dk111 servers is encrypted using TLS (Transport Layer Security). This applies to login requests, payment submissions, and all API communications.
• Passwords are stored using strong one-way hashing. DK111 staff cannot see your password in plain text – only you know it.
• Access to personal data within the dk111 organisation is strictly limited on a need-to-know basis. Support staff see only the data necessary to handle your query.
• Automated systems monitor for unusual login patterns, including logins from new devices or unusual locations, and trigger additional verification steps where warranted.
• Payment data is handled via PCI-compliant payment gateways. Full card and wallet credentials are never stored on dk111 servers.
• Regular internal security reviews are conducted to identify and address potential vulnerabilities before they can be exploited.

09 Your Rights Over Your Data

As a dk111 player, you have a number of rights regarding the personal data we hold about you. These rights can be exercised by contacting the support team.

• Right of Access: You can request a copy of all personal data that dk111 holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of the data we hold is inaccurate or out of date, you can ask us to correct it. Some fields can be updated directly in your account settings.
• Right to Erasure: You can request deletion of your personal data. This right is subject to legal obligations – for example, transaction records that must be retained for financial compliance purposes cannot be deleted on request alone.
• Right to Restriction: In certain circumstances you can ask us to restrict the processing of your data while a query or dispute is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format that can be transferred to another service.
• Right to Object: You can object to your data being used for direct marketing at any time. You can also object to other forms of processing in certain circumstances.

To exercise any of these rights, contact the dk111 support team with your account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable period.

10 Children's Privacy

DK111 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes a date-of-birth check, and age verification may be requested at any point.

If we discover that an account has been created by someone under 18, that account will be closed immediately, all data will be handled in line with our data retention obligations, and any funds held will be reviewed in accordance with the dk111 Terms and Conditions.

If you are a parent or guardian and believe your child may have accessed dk111, please contact support immediately so that the matter can be resolved without delay.

11 Third-Party Links

The dk111 platform may from time to time contain references or links to third-party content. This Privacy Policy applies solely to the dk111 website and app. DK111 is not responsible for the privacy practices of any third-party service, payment provider website, or game supplier portal that you may access separately.

If you follow a link to any external site, we encourage you to read the privacy policy of that site before submitting any personal data. The presence of a reference to a third-party service on dk111 does not constitute an endorsement of that service's privacy practices.

12 Updates to This Privacy Policy

DK111 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features that affect data collection, or evolving best practices in data protection. The date at the top of this page shows when the current version was last revised.

When significant changes are made, registered players will be notified via their registered email address or through a notice displayed at login. Continued use of the dk111 platform after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so that you always have an up-to-date understanding of how your data is handled. If a future update concerns you, contact support before continuing to use the platform.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, the dk111 support team is available 24/7.

• Email: [email protected] (for reference – please do not reply to automated system emails)
• Response Time: Privacy-related queries are treated as a priority. We aim to respond within a few business days. Complex data access or deletion requests may take a little longer.
• Data Rights Requests: When submitting a data rights request, please include your registered username and a clear description of what you are requesting so that we can process it efficiently.

For questions about responsible gaming tools, deposit limits, or self-exclusion, visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics in detail.